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Tech of the Month – April 2014

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ericGarciaEric Garcia

Eric is a Support Supervisor with eight years of experience implementing and troubleshooting PCS free and reduced, meal accountability and POS systems.

“I don’t know where to begin to express the amount of respect I have for Eric Garcia and his skill set. I’m always comfortable and confident that each issue with PCS will be resolved to complete satisfaction whenever he is involved. I’ve worked with countless support personnel from PCS, as well as, other vendors; his dedication to ensuring the job is performed adequately and with compassion is without a doubt an extreme asset to your organization.”

“I believe that customer service is the foundation of the IT industry: simple return calls, a polite email, answering the phone in a calm tone or even a listening ear are all traits that are needed for exceptional customer interaction. Eric has consistently demonstrated all of these qualities on each call, and this is why I believe he goes beyond the call of duty, and I appreciate each opportunity I get to work with him. “

Kevan Hinchen – Arlington ISD, TX