User Groups Planned
Starting in late April, PCS staff members will be heading to User Group meetings hosted by Customers in various regions. As always, the agenda will include important information about new software releases, new features, new products, and plenty of time for Questions and Answers. A webinar is available for those who are not able to attend. Emails with date, time, local agenda and location are on their way. Please give us your valuable feedback when...
Tech of the Month – April 2014
Eric Garcia Eric is a Support Supervisor with eight years of experience implementing and troubleshooting PCS free and reduced, meal accountability and POS systems. "I don't know where to begin to express the amount of respect I have for Eric Garcia and his skill set. I'm always comfortable and confident that each issue with PCS will be resolved to complete satisfaction whenever he is involved. I've worked with countless support personnel from PCS, as well as, other...
New TrakNOW Release
TrakNOW will be releasing a new version in April with several great improvements to the system. Some of these include: A complete redesign of the Item Activity Detail report to better show the sequential actions of an item and the effect on stock level. Production Menu Nutrient Analysis reports will now display the menu items as they appear in site production without referencing the original menu template. The addition of a planned number of servings field when adding...
Customer of the Month April 2014
School District Five of Lexington and Richland Counties, SC District 5 has used PCS's point of sale system for over 20 years. This year they implemented TrakNOW for inventory management and menu planning. They have also added online F & R applications to make the process more accessible for parents and easier for the district. Todd Bedenbaugh, Laurie Dodson and the whole team at District 5 are doing a great job. They are on top of...
Report from LAC
On our way to LAC, the SNA Legislative Action Conference, in February, we were happy to hear that the weather forecast was for little or no snow here in the northeast, only to find out that Washington D.C. was in the cross hairs of yet another winter storm. In spite of the weather, we learned at conference that: Since the new standards took effect 1 million fewer students have school lunches each day. More than 9 out...
SNC – 2014
School Nutrition Industry Conference Gabe Aiello and Regional Sales Director Denise Lessard attended SNIC. As always we are happy to renew acquaintances and catch up with old friends. Attendance was greater than ever and the General Sessions concentrated on great marketing ideas. PCS customers were well represented with three present and former customers receiving FAME awards and Jessica Shelly (former Fame Award winner, Cincinnati PS) and Bertrand Weber (Minneapolis PS) serving as panelists for the USDA...
Technician of the Month
Mark McConnell-Bailey Mark has a rare and enviable ability to find a simple solution to the most complex problems. In the past months, Mark has done on-site and over the phone installs for PCS and delivered 100% customer's satisfaction. "Mark was absolutely awesome and saved us!!!" Rebecca - Beaufort County School District "Mark was very friendly and helpful!!" Kelly - Oceanside Unified School District ...
Technician of the Year – 2013
Rangy Abines Between January 1, 2013 until December 31, 2013, well over 13 thousand support calls were handled. We would like to congratulate Senior Support Technician, Rangy Abines taking the most calls. Michael Mildorff and Olga Vishnyakova follow....
Tech Tip of the Month
Chris Costa hosted a webinar on January 24, 2014 for the upcoming RIGHTrak' Enhancements. You can visit the On Line Help Center for the New Features Webinar and release notes. Call PCS to request a user name and password ...
Customer of the Month
Diane Fischer, Food Service Secretary Bloomington Public Schools #271, MN "I have been with Bloomington Schools for 33 years, most of them in Food Service. Our district has been with PCS since 1989. We started with the original stop and go light card readers, moved to POS-5's and eventually went to the Breeze touch screens. We use TrakNOW for inventory and have Netcash machines to accept prepayments in all of our secondary sites. I have thoroughly enjoyed...