SUPPORT

PCS Support Gives You:

  • Toll Free Help Desk for ALL users
  • Online Support
  • On – site training & Web Remote Training
  • Video training & Knowledge Base
  • Free Webinars, User Groups
  • Webinar and User Group Archives

Support to Fit Every User

  • Parents can contact PayPAMS directly for first-line support online via live chat.
  • Site Managers can contact PCS Front and Back Office Support directly on a toll free line.
  • Regional specialists work early and late shifts for different time zones.
  • Focus on Quality Assurance and Support Staff training pays off with lower call volumes in general.
  • Back Office Implementation Specialists are all former supervisors from districts with central warehouses and central kitchens, including some with master’s degrees in dietetics.
“The heart of PCS, from my own point of view, is the support department. Several of the support techs have been there as many years as I’ve been here, and that contributes greatly to my sense of security in supporting a real-time financial and point of sale system. They have expanded support hours to take our early morning, pre-breakfast phone calls, and they have a system in place to prioritize calls that need immediate help. That longevity and continuity reflects well on the entire company and shows a respect for their staff and their customers. In 15 years we’ve never had a serious discussion about changing POS companies. That’s probably the best thing I can say about PCS!” Charlotte County Public Schools in Punta Gorda, FL

This allows our support technicians to better examine and diagnose system issues to resolve problems. Our technical support team is available during all school operating hours, 7am-7pm EST.

Feel free to use one of our many support resolution options.




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For Technical Support call (800) 247-3061 Ext. 3... For Sales Department (800) 247-3061 Ext. 4 or Locate Account Manager