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Viewing posts from: August 2014

Customer of the Month

Customers, Newsletter Item, Uncategorized

Clayton County - GA

A long time customer, Clayton County Public Schools in Georgia have been with PCS since 1999 and have implemented the full PCS product line, front and back office including PayPAMS.

Director, Audrey Hamilton, M. Ed., is proud of her two CCPS schools that just won the Southeastern Dairy Association’s highest participation award. Lee Street ES won an Atlanta Falcon’s Pep Rally (players and cheerleaders visited the school) and Roberts Middle School won the second place prize of $2,500.00!


CCPS is a progressive district and is the first Metro Atlanta school district to fully implement USDA’s Community Eligibility Program (CEP) where all students receive meals at “no cost” regardless of their family income. PCS software supports CEP, smoothing the transition for all involved.

Clayton County has worked closely with PCS in the development of a special POS Validation Mode to help reduce student debt on their lunch accounts, as well as many TrakNOW menu planning and inventory costing reports, that facilitate detailed cost analysis and we look forward continued successful projects.



PosNOW Technical Update

Newsletter Item, Uncategorized

PCS is preparing a new version of RIGHTrak that contains the much anticipated component, “Mobility as a Service”. This new version provides improved communications with PayPAMs.

California customers should note that this update will include a new CNIPS export file. This revised file structure contains the new fields that are requested by the State of California.

Technician of the Month

Newsletter Item, Uncategorized

BhaumikBhaumik Thaker, Senior QA Technician

Bhaumik Thaker has been with PCS for seven years, starting as a junior support technician and moving up and up, serving as a support supervisor, team leader, and most recently performing Quality Assurance for the development team. “B” as we call him, brings a tremendous amount of experience to every project and support task, and is presently very involved with the roll out of the web based RightNOW upgrade for RIGHTrak.

“Over the last year the FNS staff of the Hernando County School District have gotten to know Bhaumik.  He is a really friendly, generous person and fun to be around.  He also is a top notch technician.  I could not ask for a more helpful, responsive technician.  He takes time to listen to to our concerns and does a great job addressing our issues.  Bhaumik is a great asset to PCS and we are grateful for all of his assistance in Hernando County.”

Lori Drenth, M.S., R.D., S.N.S.
Director, Food and Nutrition Services
Hernando County School District

PayPAMS – New Online F&R Apps and Eligibility Check

Newsletter Item, Uncategorized

PAMSPCS is launching a few test sites this Fall for online Free and Reduced web applications. Utilizing our PayPAMS Parent Account Management System and Web Portal. Parents and guardians will be able to enter family, student, and income information quickly and efficiently, with the  completed application being sent electronically to the RIGHTrak or RightNOW for processing and approval.

In addition, parents can check eligibility status online and download or print eligibility status letters through PayPAMS Online Eligibility Check. Stay tuned for information about the general release of these new products.

TrakNOW New Release

Back of the house, Newsletter Item, Uncategorized

TN AllergensIn the next few weeks TrakNOW will be releasing a new version. Highlights of the release include: 

The ability to create an unlimited number of allergens or other ingredients to be tracked with items, recipes and menus.  Newly defined allergens will flow at all reports that currently track the system defined allergens.

Improvements to our Item/Recipe export including all serving types defined will now populate with nutrients, food based components, allergens (including any newly defined allergens), and target temperatures.

Addition of a menu export that includes all nutrients, food based components, allergens (including any newly defined allergens), and target temperatures. This export can be used in conjunction with our partners School Menu, Nutrislice, NutriLink, Epicure and E-Control  to publish menus on the web.

Full details on all improvements will be provided in the release notes.

August 2014

Newsletter Item, Uncategorized

The SNA Annual National Conference in Boston was the culmination to a busy year and we want to thank everyone who visited with us at the booth. We flew the sales team in from all over the country and many of the support team were able to drive up from the corporate office, making this a great opportunity for everyone to put a name to a face. Speaking of which, we kept our social media audience up to date each day on who was in the booth and the daily winners of the Coach bag drawings.

2014-07-16 12.46.08

Don’t forget to check out more pictures from this year’s ANC!

Now onto the new school year! Our support staff is busy answering your calls and the conference room has been taken over by additional staff to handle parent’s “chat” requests online, in real-time.

As always, before you call or when the lines are busy, you have many options to get the information or support you need:

1. Email Support@pcsrcs.com
2. Open a ticket on the Support Portal
3. Visit the On Line Help Center

Have a great year start everyone and don’t forget to check out our new web site!